KPI,Business question,Numerator,Denominator,Required fields,Frequency,Owner,Important scope decision
OTIF,Were orders delivered on time and complete?,Orders meeting both conditions,Eligible orders,Order ID; promised date; delivery date; ordered qty; delivered qty,Weekly / monthly,,Promised versus requested date
Line fill rate,Were lines supplied complete first time?,Lines fully supplied first shipment,Lines ordered,Order ID; line ID; ordered qty; first-shipment qty; UOM,Daily / weekly,,First shipment treatment
Inventory accuracy,Does system stock match count?,Correct SKU-location counts,SKU-location counts performed,SKU; location; system qty; physical qty; UOM,By count cycle,,Tolerance and UOM
Dock-to-stock,How long until received stock is available?,Putaway-complete time minus arrival time,Receipts measured,Receipt ID; arrival; unload; GRN; putaway complete,Daily / weekly,,Clock pauses and exceptions
Pick productivity,How much output is produced per direct hour?,Lines or units picked,Direct picking hours,Picker/team; task; lines; units; direct hours,Shift / daily,,Task mix and indirect time
Shrinkage,How much book stock is missing?,Book quantity minus physical quantity,Book quantity,SKU; location; book qty; physical qty; approved adjustments; cost,Count cycle / monthly,,"Gains, losses and timing adjustments"